How can I transfer the ownership of my Workspace?

Transferring ownership of your Account to another person isn't a self-service action right now. The product blocks owner-level changes through the Members page on purpose — owner status controls billing and the right to delete the Account, so we treat changes carefully. This article walks through the process.

Step 1 — Get the new owner into the Account first

The new owner must already be a Member of your Account before the transfer. If they're not yet:

Open the Members page.
Click Invite Member, enter their email, role doesn't matter (Admin or Member is fine — it'll be overwritten).
Wait until they accept the invitation and complete signup. Don't skip this step. Without an existing Dubly.AI user account for the new owner, the transfer can't go through.

Step 2 — Contact support

Email support from the current owner's email address. Include:

Your Account name (so we can find the right one)
The email address of the new owner (must match the Member you invited in Step 1)
A short note confirming you're authorizing the transfer We verify both sides:
That the request actually comes from the current owner (we check the sender email).
That the new owner is a Member of the Account. For higher-stakes transfers (large account, enterprise contract), we may ask for additional confirmation from the new owner directly before proceeding.

Step 3 — We complete the transfer

We swap the roles in the database:

Old owner → demoted to Admin (still has full functional access, just not billing).
New owner → promoted to Owner (gains billing access, can delete the Account, can manage all members). This happens in a single atomic operation, so the Account is never without an owner.

What changes after the transfer

Billing emails start going to the new owner.
The new owner is the only person who can delete the Account or change other Owner-level settings.
Subscription, dubs, projects, and all other data stay exactly where they are.

What if the current owner has lost access?

If the current owner's email is dead (left the company, defunct domain), it's harder. Contact support and we'll work through additional verification — usually proof of payment from the original card or an email from a verifiable @companydomain address.

Why isn't this a button?

Owner transfers are high-stakes and infrequent — most accounts go years without one. We've prioritized other features over building a self-service transfer flow. If you'd find it valuable, let us know — feature priorities are partly driven by what customers ask for.